
Senior Technical Lead for Application Support
1 day ago
Technical Lead for Application Support
We are seeking a seasoned IT professional to fill this critical role. As a technical lead, you will be responsible for overseeing the day-to-day operations of our business applications.
- Your primary responsibility will be to monitor and manage incidents related to our applications, providing timely updates to stakeholders on the status of ongoing incidents.
- You will diagnose and resolve technical issues related to applications, databases, and integrations, working closely with development teams to implement fixes and enhancements.
- Maintaining accurate records of incidents, solutions, and changes in the production environment is crucial. You will create and update support documentation, knowledge base articles, and standard operating procedures (SOPs).
- In addition, you will assist in the planning and execution of application releases and updates, conducting impact assessments for proposed changes to production systems, and ensuring adherence to change management processes and policies.
Requirements:
- Education: Bachelor's degree in computer science, Information Technology, or a related field.
- Experience: 7+ years of experience in supporting business applications, with a proven track record in a similar role, providing technical support for enterprise-level software applications.
- Skills: Strong understanding of software development lifecycle and ITIL processes, proficiency in troubleshooting Unix/Linux environments, experience with ticketing systems such as Jira, and knowledge of programming languages scripting languages (Shell, Python etc.).
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