Cloud Contact Center Specialist

Cloud Contact Center Engineer Job DescriptionAbout the RoleThis is a unique opportunity to work on designing, implementing, and maintaining cloud contact center platforms. The successful candidate will collaborate with cross-functional teams to deliver business outcomes.Key Responsibilities:Design and Engineering Functions: Establish guidelines and standards...

Cloud Contact Center Operations ManagerTo manage and maintain cloud-based contact center infrastructure, we are seeking an experienced professional with expertise in AWS Cloud.Key Responsibilities:Manage CCP using the AWS Management Console, Amazon CloudWatch, and IAM.Integrate microservices using AWS Lambda, AWS Step Functions, and Cognito.Manage Lex,...

UCCE and CUCM Solutions ExpertThe primary responsibility of this role is to develop and implement contact center solutions for enterprise environments.Key Responsibilities:Develop, design, and deploy Cisco UCCE and CUCM-based contact center solutions.Design, test, and implement IVR self-service scripts using Cisco and third-party platforms.Integrate and...

Senior UCCE Support and Release Manager RoleThis is a unique opportunity for an experienced Senior Level UCCE Support and Release Manager to join our organization. As a key member of the team, you will play a critical role in ensuring the smooth operation of our contact center infrastructure.

Policy Center DeveloperA highly skilled software engineer with expertise in Guidewire Policy Center Configuration and Integration is required to excel in this role.Key Responsibilities:Design, develop, configure and unit test Guidewire Policy Center enhancements and defects.Contribute to future Guidewire development as a key member of the development...

Job Title: Cloud EngineerCloud Engineering OpportunityWe are seeking an experienced and skilled cloud engineer to join our organization.Design, configure, and support cloud-based contact center solutions using Amazon Connect and AWS services.Collaborate with senior engineers to implement call flows, routing, and reporting dashboards.Work on testing,...

Job Title: Guidewire Policy Center SpecialistWe are seeking a highly skilled Guidewire Policy Center Specialist to join our team. The successful candidate will be responsible for the configuration, development, and maintenance of the Guidewire Policy Center application.Responsibilities:Analyze business requirements to create technical solutionsDevelop and...

Cloud Application SpecialistThis is a specialized position that requires an individual with in-depth knowledge of cloud applications to lead the deployment, configuration, and administration of Oracle Cloud ERP, EPM, and OTM applications. The ideal candidate will have 8+ years of overall ERP administration experience, including 3+ years of experience...

Job Opportunity:We are seeking an accomplished Documentation Specialist to create and maintain product documentation in the networking, telecom, or contact center domains.The ideal candidate should have 8+ years of experience in technical writing within these fields with a strong background in computer science and excellent writing skills.Key...

Job Title: Cloud Infrastructure SpecialistAbout the Role:We are seeking a skilled Cloud Infrastructure Specialist to join our team. This is an exciting opportunity for a talented professional to leverage their expertise in cloud infrastructure and DevOps to design, implement, and manage scalable, secure, and efficient cloud solutions.Key...