Performance Improvement Coach

5 days ago

Nellore, Andhra Pradesh, India beBeeTrainer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

We are seeking a talented Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff.

Key Responsibilities
  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Ensure smooth assimilation into company culture, policies, and tools.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
Training Need Interventions (TNI)
  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.
Product Knowledge & Supervisor Assessments
  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.
Update Training (Process/Policy/Product Changes)
  • Stay abreast of new product launches, policy updates, and process changes.
  • Conduct timely refresher training for impacted stakeholders.
  • Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
Reporting & Documentation
  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.
Building Training Materials
  • Design training content using instructional design models like ADDIE and/or SAM.
  • Leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness.
  • Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.
Requirements
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

BFSI Training background is a plus

Key Skills
  • Public speaking & facilitation
  • Instructional design fundamentals (ADDIE/SAM)
  • Kirkpatrick model and 360° feedback evaluation
  • Stakeholder collaboration
  • Analytical thinking
  • Coaching and feedback delivery
  • Attention to detail in documentation and reporting

Brownie Points for:

  • Experience mentoring juniors or managing agency/vendor partners.
  • Exposure to credit or payment products and their risk/compliance nuances.
  • Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

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