Technical Professional
4 days ago
About the Role
We are seeking a skilled Technical Specialist to join our team at NTT DATA. As a Technical Specialist, you will play a critical role in providing technical support to our clients and ensuring the smooth operation of our complex systems.
Key Responsibilities
- Provide technical support to clients and internal teams to resolve complex technical issues.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain technical documentation to ensure accurate and up-to-date information.
- Participate in on-call rotation to provide 24/7 technical support.
- Stay up-to-date with the latest technologies and trends to provide expert advice to clients.
Requirements
- Advanced diploma or degree in a relevant field (such as IT or Engineering).
- At least 2 years of experience in a technical support role.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of ITIL processes and methodologies.
What We Offer
- Opportunity to work with a global leader in IT services.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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