Senior Customer Experience Coordinator

3 days ago


Hyderabad, Telangana, India Randstad Full time

**Job Description:**

As a Senior Customer Experience Coordinator, you will play a critical role in ensuring seamless customer interactions across all touchpoints. You will be responsible for coordinating customer-facing activities, resolving customer complaints, and providing exceptional support to our customers.

Key Responsibilities:

  • Coordinate customer-facing activities such as events, training sessions, and product launches
  • Resolve customer complaints and issues promptly and professionally
  • Provide exceptional support to customers through various channels
  • Collaborate with internal teams to ensure consistent customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Bachelor's degree in any field (BBM, BBA, MBA, or equivalent)
  • Strong English and Hindi communication skills
  • 0-2 years of experience in customer service, BPO, or banking operations
  • Freshers welcome; prior experience is a plus


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