Hardware Asset Management

3 days ago

Vijayawada, Andhra Pradesh, India beBeeConfiguration Full time ₹ 15,55,500 - ₹ 21,93,500

Job Title: Hardware Asset Manager & Configuration Specialist

We are seeking an experienced professional to manage and enhance our client's asset lifecycle and configuration practices across global operations.

  • Deliver end-to-end HAM and CMDB engagements, ensuring alignment with service level agreements (SLAs), key performance indicators (KPIs), and business improvement initiatives.
  • Configure robust identification and reconciliation rules to ensure reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard configuration items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Responsibilities: The successful candidate will drive operational excellence in IT asset and configuration management, ensuring data accuracy, compliance, and performance improvement.

Qualifications: Applicants must have at least 3 years of experience in this field, strong expertise in ServiceNow HAM and CMDB modules, and a deep understanding of CMDB architecture, CI types, and dependency mapping.

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