Hardware and Software Specialist

10 hours ago

Vijayawada, Andhra Pradesh, India beBeeProfessional Full time ₹ 7,74,410 - ₹ 12,48,570
Technical Support Professional

You will be an integral part of our End User Services team, delivering world-class IT support to users. You will provide hands-on assistance, resolve issues, and ensure seamless day-to-day operations.

Key Responsibilities:
  • Provide face-to-face technical support for hardware, software, and mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end users with BYOD and personal devices.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.
Requirements:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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