Key Performance Manager

2 days ago

Mangalore, Karnataka, India beBeeCustomerSuccess Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

Our organization is seeking a seasoned professional to assume the role of Customer Success Manager. As a key member of our team, you will be responsible for driving customer success and surpassing performance targets.

  • Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
  • Collaborate with Account management teams to secure contract renewals.
  • Assist in identifying opportunities for expanding usage across the customer's organization.
  • Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.
Required Skills and Qualifications

The ideal candidate will possess a minimum 5 years of experience in customer success/project management role with a proven track record of success, particularly in managing major accounts.

  • Technical experience in the cybersecurity field with good analytical and project management skills.
  • Proactive approach to problem solving with the ability to make independent decisions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multi-task and thrive in a fast-paced environment.
Benefits

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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