Workforce Solutions Operations Manager

1 week ago

Udaipur, Rajasthan, India beBeeDataDriven Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity in Workforce Solutions

We are seeking a skilled professional to join our workforce solutions team as a supervisor. This role will involve overseeing the implementation of reporting dashboards and data sets that track defined key performance indicators, service level agreements, or support employee or vendor audiences.

The ideal candidate will have 4+ years of experience working within an internal contingent workforce program or for a managed service provider. They should possess strong data analysis and visualization skills, proficiency in Excel, Power BI, or similar tools to build, maintain, or interpret dashboards.

The selected candidate will be responsible for ensuring all internal GWS processes are defined, streamlined, and documented. They will develop and maintain user guides, videos, or other training materials to execute all external process steps.

Additionally, they will serve as audit liaison with internal stakeholders for additional audit requests related to our VMS. The candidate will also develop and execute our vendor QBR reporting process for approved vendor performance, quarterly and annual cost savings reporting, and chargeback processes.

They will provide monthly financial summary and conduct year-end accrual accounting activities for VMS invoicing. The candidate will also provide additional data reporting support for financial, operational, or ad hoc needs.

Our team is customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution.

The responsibilities of this role include:

  • Develop, execute and continuously improve reporting dashboards and data sets that track defined KPIs, SLAs or that support the employee or vendor audiences.
  • Ensure all internal GWS processes are defined, streamlined, and documented.
  • Execution of all internal audit activities including but not limited to Vendor Management System (VMS) data validation, monthly access reviews and the bi-annual consultant validation process.
  • Serve as Audit liaison with internal stakeholders for additional audit requests related to our VMS.
  • Develop and execute our vendor QBR reporting process for approved vendor performance.
  • Develop and execute our quarterly and annual cost savings reporting and chargeback processes.
  • Provide monthly financial summary and conduct year-end accrual accounting activities for VMS invoicing.
  • Provide additional data reporting support for financial, operational, or ad hoc needs.

The qualifications for this role include:

  • 4+ years of experience working within an internal Contingent Workforce Program or for a Managed Service Provider (MSP).
  • Strong data analysis and visualization skills. Proficiency in Excel, Power BI or similar tools to build, maintain or interpret dashboards.
  • Process-oriented with continuous improvement mindset a must. Demonstrated ability to create and refine standard operating processes (SOPs) and user guides to reduce manual effort or streamline processes.
  • Excellent communication and stakeholder management skills with the ability to understand business needs for reporting.
  • Strong analytical and problem-solving skills.
  • Able to operate successfully in a team environment and work through priorities with a positive, flexible attitude.

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