Proactive Account Support Expert

3 weeks ago


Bengaluru, Karnataka, India Simplotel Technologies Pvt Ltd Full time
Account Support Expert

We are seeking a proactive Account Support Expert to join our team at Simplotel Technologies Pvt Ltd. As a key member of our organization, you will be responsible for providing exceptional support to our clients and driving business growth through strategic relationship-building and program implementation.

About the Role

This role involves supporting customers as they transition from sales prospects, building close relationships, and implementing new programs to increase revenue potentials and minimize churn rates. You will work directly with clients to help solve their problems, ensure their satisfaction, and collaborate with other employees to address customer questions and concerns in a timely manner.

Key Responsibilities
  • Implement new programs to increase revenue potentials and minimize churn rates.
  • Assist customers with setting up and navigating programs or software.
  • Promote the value of the product.
  • Upsell services and products with the brand image.
  • Promote value through customer experience.
  • Assist in creating training courses and educational materials.
  • Review customer complaints and concerns and seek to improve the customer experience.
Requirements and Skills
  • Proven work experience as a customer success manager or similar role.
  • Experience working with brand image and promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Technical skills required, as they relate to the use of the product or service.
  • Accountability and personal organization are essential.
  • Experience in managing a diverse group and training each according to company standards.
  • A communications or marketing degree is preferred.
Compensation

The estimated annual salary for this position is ₹900,000 - ₹1,400,000, based on industry standards and location.



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