Strategic Portfolio Recovery Specialist

3 days ago

Navi Mumbai Mumbai Mumbai City, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878
Pre-Delinquency Management Expert

The ideal candidate for this position will have expertise in proactively identifying and mitigating customer delinquencies. They will work closely with our collections team to develop and execute high-delinquency recovery strategies, leveraging digital collection tools, AI-based analytics, and fintech repayment solutions.

Key Responsibilities:
  • Develop proactive pre-delinquency management (PDM) strategies to identify customers at risk of missing payments before they enter delinquency.
  • Utilize in-house tools, AI-based risk models, BI dashboards, and early warning signals (EWS) to segment high-risk borrowers and implement early interventions.
  • Implement automated digital engagement (SMS, WhatsApp, IVR calls, emails, in-app notifications) to encourage timely payments.
  • Work closely with sales teams and other stakeholders to improve collection efficiency and portfolio performance.
  • Introduce customer education programs and financial literacy initiatives to promote responsible repayment behavior.
  • Develop and execute high-delinquency recovery strategies to maximize collections from aged overdue accounts.
  • Coordinate with legal, arbitration, and settlement teams to resolve high-delinquency cases through legal and out-of-court settlements.
  • Implement skip tracing, asset repossession, and field collection strategies for untraceable or non-responsive customers.
  • Strengthen recovery agent networks and external collection agency collaborations for high-risk accounts.

Requirements:

We are looking for a highly motivated and experienced professional with the following skills and qualifications:

  • Expertise in pre-delinquency management and high-delinquency recovery strategies.
  • Strong analytical skills in delinquency forecasting, risk segmentation, and collections optimization.
  • Experience with digital collection tools, AI-based analytics, and fintech repayment solutions.
  • Proficiency in Excel, SQL, and BI tools for performance tracking and reporting.
  • Knowledge of RBI/NBFC collection regulations and ethical recovery practices.
  • Excellent stakeholder management, negotiation, and compliance handling skills.
  • Qualifications: MBA/PGDM in Finance, Business, or a related field.

Benefits:

Why Join Our Team?

  • Join a dynamic and growing organization that values innovation and excellence.
  • Collaborate with a talented team of professionals who share your passion for delivering exceptional results.
  • Take on new challenges and opportunities for growth and development.

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