Domain Expert: ServiceNow System Administration

3 days ago


Mysore, Karnataka, India beBeeServiceNow Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title: ServiceNow Administrator

Key Responsibilities:
  • Oversee platform incident management and resolution across multiple domains.
  • Analyze root causes and implement corrective actions to prevent recurring issues.
  • Collaborate with cross-functional teams for timely incident resolution.
  • Maintain accurate documentation and knowledge base articles.
System Administration & Maintenance:
  • Manage domain-separated ServiceNow instances.
  • Assist in system upgrades, release management, and fix script development.
  • Perform regular system health checks and maintenance.
  • Configure user access, roles, and permissions across separated domains.
Reporting & Analytics:
  • Develop operational dashboards and reports for stakeholders.
  • Generate key performance indicator reports for MSP and NOC operations.
  • Create custom reports to meet business requirements.
  • Monitor system performance metrics and usage analytics.
Contact & Configuration Management:
  • Maintain contact databases and user records.
  • Update and validate CMDB data integrity across domains.
  • Manage asset lifecycle processes and documentation.
  • Ensure data consistency and quality across all modules.
MSP & NOC Support:
  • Provide technical support for Managed Service Provider operations.
  • Support Network Operations Center activities and workflows.
  • Configure applications to meet operational requirements.
  • Assist with service catalog management and workflow automation.


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