Technical Problem Solver

2 weeks ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to provide technical troubleshooting support over the phone to our global customer base.

The successful candidate will have experience in BPO or the service industry and possess excellent communication skills. They must be able to handle sensitive customer information with care and maintain high levels of customer satisfaction.

**Key Responsibilities:

  • Provide technical troubleshooting support over the phone to customers.
  • Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.

**Required Skills and Qualifications:**

  • Networking: Basic to intermediate understanding of networking concepts.
  • Computer Proficiency: Intermediate to advanced knowledge of computer hardware and software.

**Competencies for Success:**

  • Communication: Strong listening skills with the ability to understand and resolve customer issues efficiently.
  • Customer Focus: Demonstrates empathy and patience, even in challenging situations.

**Additional Requirements:**

  • Continuously seeks to stay updated on relevant products, services, and technologies.
  • Ability to work in rotational shifts (24x7 support).

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