ITSM Expert

23 hours ago

Hyderabad, Telangana, India beBeeBusinessAnalyst Full time ₹ 12,00,000 - ₹ 18,00,000

About Us:

We help clients transform through consulting, industry solutions, business process services and managed services.

Our mission is to enable our clients, as well as society, to move confidently into the future.

We are committed to our clients' long-term success and combine global reach with local client attention to serve them worldwide.

Job Title: ServiceNow ITSM Business Analyst

Location: Hyderabad, India

Work Type: Contract

Duration: Immediate joiners

Responsibilities:

  • Certificates such as CSA, CAD, CIS are mandatory. Please attach copies along with your CV.
  • This role involves working closely with and supporting our consultants during client workshops and throughout ServiceNow implementations.
  • You will capture business requirements, work with process flow diagrams, and document business cases.
  • You will partner with project leadership teams to write, review, and maintain user stories.
  • You will document end-to-end process flow.
  • You will prepare training materials and lead client fulfiller training sessions.

Requirements:

  • 1+ years of hands-on ServiceNow experience.
  • 2+ years of experience in a Business Analyst or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployment.
  • 1+ years ITSM experience.
  • 1+ years HRSD experience.
  • 1+ years Integration experience.

Preferred Requirements:

  • ServiceNow Certified System Administrator Certification.
  • Experience in other ServiceNow practice areas such as SPM, HSRD, CSM, ITAM, ITBM, ITOM, Service Portal (UX Design), etc.

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