Data Quality Leader for Customer Experience
3 weeks ago
We are seeking an experienced Data Quality Leader to own the vision for quality improvement through global address management programs. This role will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience.
About the Job
The successful candidate will be able to effectively manage customer expectations and resolve conflicts that balance client and company needs. They will develop processes to effectively maintain and disseminate project information to stakeholders, and be successful in a delivery-focused environment determining the right processes to make the team successful.
Key Responsibilities
- Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms.
- Influence product roadmaps based on this strategy along with your teams.
- Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.
- Serve as a role model for Amazon Leadership Principles inside and outside the organization.
- Actively seek to implement and distribute best practices across the operation.
Requirements
To be successful in this role, you will need:
- Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field.
- Experience with data visualization using Tableau, Quicksight, or similar tools.
- Experience applying basic statistical methods (e.g. regression) to difficult business problems.
- Experience with scripting language (e.g., Python, Java, or R).
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience.
- Experience with building and maintain basic data artifacts (e.g. ETL, data models, queries).
- Track record of generating key business insights and collaborating with stakeholders.
Compensation
This role offers a competitive salary of $140,000 - $160,000 per year, depending on experience.
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