
Customer Service Professional
7 days ago
Job Overview
As a key member of our support team, you will be responsible for providing top-notch support to our customers.
Our ideal candidate is highly skilled and passionate about delivering exceptional customer service. You will troubleshoot and resolve WordPress & WooCommerce issues with confidence and communicate clearly and patiently with customers via tickets, email, and live chat.
Responsibilities:
- Deliver timely and effective support to our customers.
- Collaborate with the development team to improve products and identify recurring issues.
- Stay up-to-date with our latest product releases and keep plugin documentation updated with new features.
- Manage tickets in FreeScout or similar Customer Support Tool and collaborate on Github.
Requirements:
- Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
- Hands-on experience with WooCommerce.
What We Offer:
- Flexible work arrangements
- 16 paid annual leave days
- A supportive, collaborative global team
- The opportunity to be part of a company behind top WooCommerce plugins like Order Delivery Date Pro, Booking & Appointment, and Abandoned Cart Pro.
About Us:
We've been helping WooCommerce stores grow faster for over a decade. Our mission is to simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.
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