Customer Service Professional

7 days ago


Malappuram, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview

As a key member of our support team, you will be responsible for providing top-notch support to our customers.

Our ideal candidate is highly skilled and passionate about delivering exceptional customer service. You will troubleshoot and resolve WordPress & WooCommerce issues with confidence and communicate clearly and patiently with customers via tickets, email, and live chat.

Responsibilities:

  • Deliver timely and effective support to our customers.
  • Collaborate with the development team to improve products and identify recurring issues.
  • Stay up-to-date with our latest product releases and keep plugin documentation updated with new features.
  • Manage tickets in FreeScout or similar Customer Support Tool and collaborate on Github.

Requirements:

  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.

What We Offer:

  • Flexible work arrangements
  • 16 paid annual leave days
  • A supportive, collaborative global team
  • The opportunity to be part of a company behind top WooCommerce plugins like Order Delivery Date Pro, Booking & Appointment, and Abandoned Cart Pro.

About Us:

We've been helping WooCommerce stores grow faster for over a decade. Our mission is to simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.



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