Effective Customer Interaction Specialist

24 hours ago


Kolkata, West Bengal, India beBeeAnalytical Full time ₹ 70,00,000 - ₹ 1,20,00,000
Quality Assurance Specialist

We are looking for a detail-oriented and analytical individual to join our team as a Quality Assurance Specialist. In this role, you will play a critical part in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.

Your primary responsibilities will include:

  • Reviewing recorded sales calls against established quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.

The ideal candidate has 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).

They possess strong listening, analytical, and reporting skills, along with the ability to provide constructive feedback and suggest practical solutions.

Excellent communication and interpersonal skills are essential, as well as a hunger to learn, adapt, and contribute to continuous improvement.

This is an exciting opportunity to make a meaningful contribution to our mission of revolutionizing the couple vacation experience.



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