Customer Experience Specialist

2 weeks ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 15,00,000 - ₹ 28,00,000

At the heart of our organization, we're dedicated to providing exceptional support to customers across various industries.

  • We seek individuals who can effectively engage with clients, addressing their needs and concerns.
  • Effective communication is vital in this role, ensuring that tenants receive timely and courteous assistance via phone, email, or in-person interactions.
  • Tenant satisfaction is a top priority; resolving issues efficiently and professionally is crucial.
  • Handling complaints and crises, such as security breaches or technical issues, requires poise and tact.
  • It's essential to inform occupants about inaccessible units under construction, maintaining open lines of communication.
  • Collaboration with the Security team is necessary for managing lost and found items and facilitating customer communication.
  • Accurate record-keeping of discussions or correspondence with tenants is imperative for seamless operations.
  • Preparing written information for tenants using computer software packages is a key responsibility.
  • Comprehensive analysis of tenant service quality, identifying areas for improvement, is also expected.
  • Developing feedback mechanisms for customers to utilize and working closely with Property Managers to address remedial actions are key aspects of this role.
  • This position involves performing tasks assigned by the Property Manager to ensure the property operates at optimal levels.


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