Network Operations Center Cloud Expert

1 week ago

Solapur, Maharashtra, India beBeeCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Opportunity
Network Operations Center Support Specialist

This is a chance to be part of a technology-driven team that is disrupting the restaurant industry.

The job involves working in a dynamic environment where you will be responsible for developing and monitoring various monitoring dashboards, providing primary operational support, employing deep troubleshooting skills, and participating in the 24/7 on-call rotation.

You will work closely with other teams to automate toil, analyze major incidents, and establish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.

This role requires strong communication skills, good understanding of applications developed using Java, TypeScript, Python, experience with Azure Cloud particularly with AKS, API management, Service Bus, Azure Functions, proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana, and functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh.

To be considered for this role, you should have a bachelor's degree in computer science or related field, at least 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms, and hands-on problem-solving and troubleshooting skills.

Key Responsibilities:

  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Participate in the 24/7 on-call rotation.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Perform integrations between components and monitoring tools.
  • Lead Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately track and document all incidents.
  • Provide recommendations and feedback in the process review sessions.

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