Product Operations Specialist
6 days ago
Experience a dynamic tech-product environment as a Product Operations Specialist at Spinny, a leading used car platform. We're seeking a detail-oriented individual to join our team for 3-6 months.
Role Summary:We're looking for a skilled professional to manage and optimize customer journey processes within our platform. You'll work closely with the Product and Tech teams, managing customer journeys and configurations, monitoring system performance, and ensuring a seamless experience for our users.
Key Responsibilities:- Customer Journey Optimization: Build, review, and modify customer journeys based on real-time data and feedback. Work with the Product team to implement changes that enhance the user experience.
- Configuration Management: Update and manage configurations in the platform to support product features and process flows. Ensure changes align with business requirements and improve operational efficiency.
- Performance Monitoring: Regularly monitor key performance metrics to identify bottlenecks, errors, or areas of improvement. Use data insights to drive continuous improvement in product performance and user satisfaction.
- Error Tracking & Reporting: Identify, document, and report issues or errors in the customer journey process. Work collaboratively with cross-functional teams to resolve issues and enhance reliability.
- B.Tech/B.E or Equivalent Degree: Currently pursuing or recently completed.
- Basic Understanding: Product management and operational processes.
- Analytical Mindset: Attention to detail and proactive approach to problem-solving.
- Good Communication Skills: Reporting and coordinating with team members.
- Eagerness to Learn: Adapt in a fast-paced, high-growth environment.
- Strong Organizational Skills: Managing multiple tasks efficiently.
- Prior Experience: Customer journey design, product configurations, or operations is advantageous.
- Proficiency in MS Excel: Familiarity with SQL, data analysis tools, or CRM systems is a plus.
- Exposure to Industry Standard Tools: Hands-on experience in product operations.
- Mentorship: Opportunities to work with cross-functional teams in a fast-growing startup.
Estimated salary: INR 45,000 - INR 60,000 per month. Work from office: 3-4 days a week. Location: Sector 48, Gurgaon.
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