Data-Driven Process Improvement Manager
7 days ago
About the Role
This exciting opportunity is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job Description
The role calls for an individual who understands all aspects of performance impacting both internal and external customer experience. As a program manager, you will serve as gatekeeper in assigned process areas for the change management process. You will partner with tech organization on business requirement documents (BRD) and define the right process to work with operations to establish the right process path.
Responsibilities
- Serve as gatekeeper in assigned process areas for the change management process
- Partner with tech organization on business requirement documents (BRD)
- Define the right process and work with operations to establish the right process path
- Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects
- Audits completed projects to verify sustained impact
Requirements
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Estimated Salary: $120,000 - $150,000 per year
Benefits: A comprehensive compensation package including medical, dental, and vision insurance, 401(k), stock options, paid time off, and more.
Why Join Us? At Amazon, we're committed to creating an inclusive workplace where everyone can thrive. We're proud to be a part of myGwork, the largest global platform for the LGBTQ+ business community.
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