Telesales Operations Director

6 days ago

Alwar, Rajasthan, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 85,00,000
Telesales Leadership Role

The Telesales Manager will lead and manage a high-performing telesales team to achieve sales targets, provide exceptional customer service, and drive business growth.

To be successful in this role, you will need to have:

  • Proven leadership skills
    • Lead, mentor, and develop a telesales team of around 30 executives.
    • Set clear goals, objectives, and expectations for the team.
    • Mentor and coach team members to improve performance.
  • Sales strategy and execution
    • Develop and implement telesales strategies to drive revenue and meet business objectives.
    • Analyze sales data and track KPIs such as call volumes, conversion rates, and lead generation.
    • Collaborate with marketing and operations teams to support lead generation and customer engagement initiatives.
  • Training and development
    • Provide training and coaching to improve communication, sales techniques, and product knowledge.
    • Identify skill gaps and arrange refresher training sessions.
  • Operations and process management
    • Ensure efficient use of CRM systems, call scripts, and sales tools.
    • Monitor call quality, customer interactions, and adherence to compliance standards.
    • Manage shift scheduling, attendance, and team discipline.

Key qualifications and experience

  • Graduate/Postgraduate in Business Administration, Marketing, or a related field.
  • 5–8 years of telesales/inside sales experience with at least 2–3 years in a managerial role.
  • Proven track record of managing large telesales teams (20–30+ people).

This is an exciting opportunity for a talented leader to join our team and drive business growth through effective telesales management.

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