IT Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India TransUnion Full time

Overview

  • This role supports customer-facing Global Technology projects, with a primary focus on project support.
  • Responsibilities include troubleshooting complex technical issues, providing expert-level customer service, and mentoring team members.
  • Additionally, this position involves collaborating with sales and support organizations to provide technical consultative support and promoting process improvements.

Key Responsibilities

  • Support customers with a range of technical support needs, from account management to complex application errors.
  • Develop extensive knowledge of TransUnion products and services, and build deep relationships across sales and support organizations.
  • Contribute to US Information Technology initiatives to ensure new solutions are designed with customer needs in mind.


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