Expert ClickHouse Support Specialist

1 week ago

Nashik, Maharashtra, India beBeeClickHouseSupport Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Title: ClickHouse Support Specialist

About the Role:

We are seeking a skilled ClickHouse support specialist to join our team. As a front-line representative, you will be responsible for troubleshooting issues, resolving incidents within Service Level Agreements (SLAs), and continuously improving our support playbooks.

Key Responsibilities:
  • Triage and resolve Level 1-3 support tickets for ClickHouse clusters.
  • Diagnose query performance issues, configuration errors, and hardware faults.
  • Perform root-cause analysis and document permanent fixes.
  • Elevate complex issues to administrators or architects when necessary.
  • Maintain and update support documentation and runbooks.
  • Monitor SLAs and provide timely updates to stakeholders.
Requirements:
  • At least 3 years of experience in a database or infrastructure support role.
  • Hands-on experience with ClickHouse, including SQL tuning and query profiling.
  • Solid Linux troubleshooting skills (logs, systemd, kernel parameters).
  • Familiarity with ticketing systems (Jira, ServiceNow).
  • Strong customer-service mindset and clear written communication.
Benefits:
  • Opportunity to work with a cutting-edge technology like ClickHouse.
  • A supportive team environment that encourages collaboration and knowledge-sharing.
  • Professional development opportunities to enhance your skills and career growth.

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