IT Support Specialist Position

13 hours ago

Nashik, Maharashtra, India beBeeExpert Full time ₹ 6,00,000 - ₹ 10,00,000

Job Opportunity: IT Support Expert

We are seeking a skilled and customer-focused IT support specialist to provide technical assistance and support to our employees and infrastructure in India. The IT support specialist will be responsible for troubleshooting hardware and software issues, managing network connectivity, maintaining IT systems, and ensuring the smooth operation of our technology environment.

Responsibilities:

  • End-User Support: Provide first and second-level technical support to end-users in India via phone, email, in-person, and remote access, addressing hardware, software, network, and application issues.
  • Hardware and Software Troubleshooting: Diagnose and resolve problems related to desktops, laptops, printers, peripherals, operating systems (Windows, macOS), and common business applications.
  • Network Support: Assist with basic network troubleshooting, including LAN/WAN connectivity, Wi-Fi issues, and VPN access.
  • System Administration (Basic): Perform basic system administration tasks such as user account management, password resets, and software installations.
  • IT Infrastructure Maintenance: Assist in the maintenance and monitoring of IT infrastructure components, including servers, network devices, and backup systems.
  • Security Support: Assist in implementing and maintaining security protocols, including antivirus software, firewalls, and access controls.
  • Documentation: Create and maintain clear and concise documentation of IT procedures, troubleshooting steps, and knowledge.

Requirements:

  • Experience: 0 - 2 Years
  • Education: B.C.A, B.E, M.C.A
  • Role: IT Support Engineer
  • Industry Type: Call Centre / BPO / KPO / ITES / LPO
  • Gender: Male / Female
  • Job Country: India
  • Type of Job: Full Time
  • Work Location Type: Work from Office

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