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Service Experience Specialist
3 weeks ago
Job Profile
We are seeking a highly skilled customer-facing professional to provide exceptional support and ensure a positive experience for our clients.
Key Responsibilities:
- Act as the primary point of contact for clients via various communication channels.
- Respond promptly to inquiries and provide accurate information about products and services.
- Resolve customer complaints efficiently while ensuring a positive outcome.
- Maintain detailed records of client interactions and feedback.
Required Qualifications:
- Bachelor's degree or equivalent experience in a related field.
- 1–3 years of experience in customer service with excellent communication skills.
- Strong problem-solving abilities, attention to detail, and proficiency in CRM systems and MS Office/Google Workspace.
Preferred Skills:
- Prior experience in BPO, IT, or client support roles.
- Knowledge of customer success practices and strategies.
