
Operational Management Role
2 days ago
We are seeking a highly organized and detail-oriented Operations Manager to oversee daily, weekly, and monthly operational tasks. You will be responsible for creating management information systems and presentations, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues.
Responsibilities:
- Create MIS and PPT reports on a regular basis
- Manage client profiles, configurations, and related documentation
- Clean up pending tickets for multiple projects
- Provide operational support and coordination with the development, care, and implementation teams
- Handle urgent tasks and escalations from management and other teams
- Resolve client bugs and assign tickets to the appropriate team
- Prioritize work and conduct thorough analysis to ensure smooth operations
Requirements:
- Strong proficiency in Excel
- Experience in preparing MIS and PPT reports
- Ability to handle multiple issues and manage accounts
- Knowledge of client profiling, configurations, and documentation
- Strong organizational skills to manage ticket pendencies and releases
- Good communication skills to coordinate with various teams and handle escalations
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience
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