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Operations Manager
3 weeks ago
This role is responsible for leading a team of professionals in workforce management. The ideal candidate will have extensive experience in managing workforce operations and should be able to articulate their understanding of key concepts.
Key Responsibilities- Lead a team of reporting specialists with 5+ years of experience in workforce management.
- Develop and implement strategies to improve reporting and scheduling processes.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
- Analytical skills: Develop reports using Power BI, Amazon Connect, Kibana, Teleopti; Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros).
- Leadership skills: Strong attention to detail, Critical thinking.
- Bonus Skills:
- ETL, databases / data warehouse that relates to developing reports using Power BI.
- Experience using Google Sheets.
Preferred locations: Navi Mumbai, Gurugram, Indore, Mohali.
