Service Management Professional

2 weeks ago

Bengaluru, Karnataka, India beBeeManagement Full time US$ 90,000 - US$ 1,20,000
Service Management Specialist

The ideal candidate will have a proven track record of managing complex incidents and driving process improvements. They will be responsible for providing escalation support, managing a team of 6-8 members, and ensuring timely submission of productivity reports.

  • Key Responsibilities:
    • Aid the Service Management team on major incidents and drive efficiency in the incident management process.
    • Monitor and recommend improvements for incident management effectiveness.

Required Skills and Qualifications:

  • Bachelor's degree in relevant fields (e.g., computer science, information technology).
  • ITIL certification is mandatory.
  • Experience in managing teams of 4-10 people.
  • Hands-on experience in major incident management (P1, P2) and IT service management processes.

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