
Customer Claims Resolution Specialist
11 hours ago
We are seeking skilled professionals to join our growing revenue cycle team as Customer Claims Resolution Specialists. As a key member of the team, you will be responsible for making calls to US healthcare insurance companies, resolving outstanding claims, and ensuring timely reimbursement for healthcare providers.
Key Responsibilities:- Make outbound calls to insurance companies (US Healthcare process) to follow up on pending claims.
- Review denied / underpaid claims and take appropriate action for resolution.
- Understand insurance guidelines, medical billing, and AR workflows.
- Document all interactions accurately in the system.
- Meet daily productivity and quality targets.
- Work collaboratively with the billing team to achieve revenue cycle goals.
- Any Graduate (Life Science / Non-Life Science / Commerce).
- 0–3 years of experience in AR Calling / Medical Billing / RCM (freshers with good communication can apply).
- Strong communication skills in English (verbal & written).
- Knowledge of US healthcare process, CPT/ICD codes, and insurance policies is an advantage.
- Willingness to work in night shifts (US shifts).
- Competitive compensation + performance incentives.
- Training & skill development programs.
- Career growth opportunities in the healthcare BPO industry.
- Friendly and supportive work culture.
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