
Business Operations Leader
3 days ago
Job Title: Operations Director
Job Description:
Develop and manage the full scope of operations at multiple units. Drive revenue growth through operational development, profit and loss management, technical selling, and brand development.
Key Responsibilities:
Results
- Achieve sales targets by formulating action plans to manage deviations
- Monitor performance against key metrics: sales growth and profitability
- Ensure adherence to agreed service level agreements for each client
- Implement health, safety, environment, and quality procedures within the units
Client
- Drive continuous sales growth through strategic menu planning and food festivals
- Establish profitable relationships with clients through regular interactions with key decision makers
- Improve services through monitoring of operations and corrective actions
- Increase revenue and customer satisfaction scores
People
- Define performance standards for the team members
- Review delivery metrics for the region
- Identify development needs of direct reports and enhance their capabilities through training
- Drive talent pipeline through coaching and aspiration management
Processes
- Analyse market trends and provide strategic insights for new offers
- Enhance Unit Manager training program, Service Framework, and Attrition Control Plan
- Identify best operation practices across the industry and implement them
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