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Business Operations Leader

3 weeks ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,00,00,000

We are seeking a seasoned Operations Manager to lead our team. As an Assistant Operations Manager, you will be responsible for overseeing the daily operations of our department.

Key Responsibilities
  • Manage and coordinate daily operational activities to ensure smooth functioning of the department
  • Provide leadership and guidance to operations staff to meet performance targets and objectives
  • Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness
  • SUPPORT THE IMPLEMENTATION AND MAINTENANCE OF QUALITY CONTROL MEASURES TO ENSURE OUR PRODUCTS/SERVICES CONSISTENTLY MEET OR EXCEED CLIENT EXPECTATIONS
  • Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness
  • Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints
  • E nsure that all operations adhere to industry regulations, safety standards, and legal requirements
  • Identify training needs and support the professional growth of team members
  • Support the development and maintenance of strong client relationships, addressing their needs and concerns in a timely and effective manner
Expected/Key Results
  • Fulfill contractual client obligations effectively
  • Meet both internal and client Service Level Agreements (SLAs)
  • Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies
  • Attain team retention targets to enhance employee satisfaction and continuity
  • Identify and implement process improvements to enhance operational efficiency
  • Minimize critical operational process escalations to improve service quality
  • Establish new client relationships and nurture existing client connections
  • Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback
  • Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team
  • Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives
Preferred Educational Qualification

Graduation is a must

Note: We follow a fair, transparent, and merit-based hiring process. Beware of fraudulent offers and always verify through official channels.