Customer Interaction Specialist

1 week ago


Salem, Tamil Nadu, India beBeeSupport Full time ₹ 5,00,000 - ₹ 7,50,000
Job Overview

We are seeking a professional to handle customer interactions in English.

Key Responsibilities
  • Voice Support:
    • Respond to inbound calls in a professional and friendly manner, addressing inquiries and complaints.
    • Provide clear information regarding products and services in English.
    • Assist customers in troubleshooting problems over the phone.
  • Non-Voice Support:
    • Handle customer support requests via email and other digital channels.
    • Maintain thorough documentation of customer interactions and resolutions.
  • Issue Resolution:
    • Effectively resolve customer issues in a timely and professional manner.
    • Identify recurring issues and suggest improvements.
  • Multitasking and Efficiency:
    • Manage multiple customer inquiries simultaneously without compromising service quality.
    • Maintain key performance metrics such as response time and customer satisfaction.
  • Knowledge Management:
    • Stay up to date with company products and policies.
    • Provide accurate feedback on common customer issues or areas for improvement.
    Requirements
    • Language Proficiency:
      • Fluent in English, with the ability to communicate clearly and professionally.
    • Experience:
      • Previous experience in customer support is required.
      • Experience handling both voice and non-voice interactions is a plus.
    • Skills:
      • Strong communication and active listening skills.
      • Excellent problem-solving abilities and attention to detail.
      • Ability to work efficiently under pressure and multitask.


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