Care Customer Specialist

6 days ago

Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 80,00,000

Job Overview:

We are seeking a highly motivated and customer-focused professional to fill the role of Care Customer Specialist. As a key member of our support team, you will be responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail are also essential for this role.

We value diversity in our workplace and welcome applications from qualified candidates who share our commitment to delivering outstanding customer service.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Evaluate and escalate unresolved issues to the appropriate departments as necessary.
  • Adhere to established communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.

Requirements:

  • A minimum of [insert timeframe] years of experience in customer-facing roles is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM software and other relevant tools.

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