
Chief Platform Strategist
3 days ago
Key Responsibilities:
- Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
- Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of implementation.
- Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems to ensure seamless data flow and interoperability. Define integration strategies (APIs, middleware, data synchronization) and ensure the platform plays well within the broader IT ecosystem.
- Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
- Innovation & Continuous Improvement: Stay up-to-date with the latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
- Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the team supports evolving business processes and digital transformation initiatives.
- Platform Performance: Ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.
This is an exciting opportunity to work as an Enterprise Architect and shape the overall platform strategy and architecture.
You will play a pivotal role in ensuring that the platform aligns with the company's long-term business objectives and technology roadmap.
This is a challenging and rewarding role that requires strong technical expertise, excellent communication skills, and the ability to lead cross-functional teams.
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