
SLA Governance Professional
1 week ago
SLA Governance Professional
As a seasoned SLA professional, you will be responsible for the management and governance of Service Level Agreements (Internal Contracts).
The role involves collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal teams to ensure effective SLA issuance, signing, monitoring, and review.
Key Responsibilities:
- Coordinate SLA issuance with internal teams, project managers, and beneficiaries.
- Manage SLA signature with onshore managers, beneficiaries, and providers.
- Ensure that contracts align with project deliveries; escalate blocking issues when necessary.
- Produce and maintain key performance indicators (KPIs) for SLA.
- Schedule, prepare, and lead committee meetings.
- Collaborate with legal and compliance teams; adapt to evolving regulatory requirements.
- Initiate contracts upon deployment of purchase or in-house applications.
- Conduct service reviews with beneficiaries and providers after SLA signing.
- Actively contribute to overall SLA governance.
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