Day-to-Day Operational Excellence Lead
4 days ago
As a Team Lead Operations, you will be responsible for leading and managing day-to-day operations. Your primary goal is to ensure efficient processing of returned merchandise while maintaining high quality standards.
Key Responsibilities:- People Management:
- Lead, coach, and develop a team of associates.
- Monitor attendance, performance, and productivity metrics.
- Conduct regular team meetings and performance reviews.
- Ensure proper staffing levels and workforce planning.
- Foster a positive work environment and team culture.
- Operations Management:
- Oversee daily returns processing operations.
- Monitor and maintain quality standards.
- Implement and maintain standard operating procedures.
- Drive continuous improvement initiatives.
- Ensure compliance with safety protocols and procedures.
- Performance Management:
- Track and analyze key performance indicators (KPIs).
- Identify bottlenecks and implement solutions.
- Set and monitor team productivity goals.
- Generate and review performance reports.
- Implement action plans for performance improvement.
- Process Optimization:
- Identify opportunities for process improvement.
- Implement lean management principles.
- Coordinate with other departments for smooth operations.
- Maintain inventory accuracy and control.
- Optimize workspace organization and efficiency.
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Head - Operations & Process Excellence
3 days ago
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