Head - Operations & Process Excellence

3 days ago

Thāne, Maharashtra, India Invoicemart Full time

Invoicemart is a leading, fast growing fintech organization and India's largest player in online receivables discounting business. It is the brand name under which A.TREDS Limited facilitates the short-term financial transactions in a smooth and efficient manner among the financers, buyers and sellers.

Position Overview:

With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform to provide tailored lending solutions.

We are looking for a dynamic " Head – Operations & Process Excellence" to lead the scaling of its tech enabled digital lending platform with operational efficiency.

This is a high impact leadership role, central to building and scaling the company's end to end digital lending operations.

Job Location – Thane H.O.

Reporting: MD & CEO

Key Roles and Responsibilities:

  • Manage end to end operational efficiency – to ensure smooth day to day running of platform operations catering to evolving business scale.
  • Driving participant's onboarding efficiency for a seamless and quicker onboarding process, processing of requests as per TAT and overall process adherence.
  • Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with applicable regulatory guidelines.
  • Ensure data reporting's and relevant MIS are published to key management and all stake holders regularly.
  • Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.

Automation Initiatives and Process Excellence:

  • Drive the project implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs.
  • Build and implement SOPs, optimize workflows and scalability across operations.

People and Compliance Focus:

  • Lead the operations team ensuring a culture of innovation and continuous improvement.
  • Ensure operational process are compliant with regulatory requirements, managing risk mitigation and internal audits including client data storage.
  • Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals.

Ideal Candidate Profile

  • Pedigree: B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/

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