Senior Order Resolution Manager

3 days ago


Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 11,00,000
Order Management SpecialistJob Description:Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues. Analyze and resolve complex customer complaints, escalating issues to management as necessary.Key Responsibilities:
  • Manage and resolve customer inquiries related to orders
  • Provide exceptional customer service via phone, email, and chat
  • Investigate and resolve order discrepancies, including missing or damaged items
  • Communicate with internal teams to resolve order-related issues
  • Analyze and resolve complex customer complaints
Requirements:
  • 1-2 years of customer service experience, preferably in Order Management
  • Excellent communication skills, problem-solving abilities, and analytical skills
  • Strong attention to detail and ability to multitask


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