Customer Service Administrator

1 week ago

Mysore, Karnataka, India beBeeAdministrative Full time ₹ 7,20,000 - ₹ 10,80,000
Job Title

  • Excellent customer service and communication skills are essential for this role.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills with a focus on efficiency and effectiveness.
  • Experience in expense tracking and management.
  • Basic computer skills, including proficiency in Microsoft Office.
  • Good time management and organizational skills.
Key Responsibilities:
  • Process and track all CAM-related expenses across project sites.
  • Coordinate with teams for timely and qualitative closure of customer issues.
  • Track expenses by project, prepare maintenance budgets, and monitor budget vs. actuals.
  • Prepare and document consumables and consumption details monthly.
  • Maintain all documentation and ensure audit compliance.
  • Prepare and maintain all systems AMCs, warranties, and condominium handover folders.
  • Ensure smooth client interaction, follow through on complaints, and maintain detailed documentation.
  • Arrange customer appointments for issue resolution.
  • Effective distribution of customer complaints to frontend teams.
  • Escalation management for CAM/WAP queries
  • Document maintenance and hygiene

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