Senior Service Delivery Manager

5 days ago

Alleppey, Kerala, India beBeeOperations Full time ₹ 18,00,000 - ₹ 21,00,000
Lead Operations Specialist

About the Role

We are seeking a skilled leader to oversee our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.

Responsibilities

  • Manage the operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Requirements

  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred)
  • Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
  • Strong understanding of trade lifecycle processes and system integration points.
  • Excellent communication, stakeholder management, and documentation skills.
  • Ability to work independently and collaboratively in a global delivery model.

Benefits

  • A permanent job contract.
  • Competitive compensation package and allowances for shifts as per industry standards.
  • 24 days' vacation plus public holidays and sick leaves.
  • Training and Development.
  • A collaborative team environment.
  • Flexible working arrangement- Remote working opportunity.

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