Manager – Operations, Delivery

3 weeks ago

Alleppey, Kerala, India Talent Toppers Full time

About Talent Toppers

Talent Toppers is an executive search and talent solutions firm, enabling end-to-end talent strategies for Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.

Our services span Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.

Role Overview

We are seeking a Manager – Operations, Delivery & Compliance who will strengthen the backbone of our recruitment business. This role is responsible for monitoring delivery team performance, enforcing operational discipline, building scalable processes, ensuring quality and compliance, and providing actionable insights through metrics-driven reporting.

The focus will be on ensuring that recruitment delivery teams consistently meet client expectations through structured metrics, transparent reporting, and continuous improvement.

Key Responsibilities

1. Team Delivery & Performance Metrics

  • Define and track delivery KPIs (e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).
  • Monitor position closure TAT to ensure roles are filled within client-agreed timelines.
  • Enforce CV quality checks before client submissions to maintain standards.
  • Oversee daily work allocation within delivery teams and managers to ensure balanced workloads and accountability.
  • Build performance dashboards for recruiters, account managers, and delivery teams.
  • Regularly review team output vs. client SLAs, flagging risks early.
  • Benchmark team productivity and implement continuous improvement initiatives.
  • Ensure client delivery excellence by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Operations & Process Excellence

  • Create and implement standardized recruitment workflows and SOPs.
  • Streamline operations to reduce inefficiencies and optimize resource utilization.
  • Work with leadership to design scalable processes for new business lines (executive search, staffing, offshore).

3. Compliance & Quality Control

  • Ensure compliance with client contracts, internal controls, and confidentiality requirements.
  • Conduct periodic audits on submissions, candidate communication, and documentation.
  • Maintain quality standards across all client engagements.

4. Data, Reporting & Insights

  • Generate weekly/monthly reports covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.
  • Provide actionable insights to leadership on where delivery bottlenecks occur and how to fix them.
  • Support strategic reviews with data-driven recommendations.

Qualifications & Experience

  • 6–10 years of experience in operations / process / delivery governance, preferably in recruitment, staffing, or professional services.
  • Strong expertise in building and monitoring delivery metrics and team performance frameworks.
  • Familiarity with ATS/CRM tools and data visualization/reporting platforms.
  • Exposure to client SLA management and compliance requirements.

Core Skills

  • Metrics-driven mindset: ability to define, track, and enforce delivery KPIs.
  • Operational excellence: skilled at process standardization and workflow optimization.
  • Analytical & reporting skills: ability to turn data into insights for leadership.
  • Compliance orientation: rigorous approach to policies, client agreements, and confidentiality.
  • Stakeholder management: ability to collaborate with delivery teams, account managers, and leadership.

  • Delivery Operation Specialist

    3 days ago

    Alleppey, Kerala, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:">Last Mile Delivery Operations Manager: Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.">Key Responsibilities:">Lead and manage the team of delivery bikers, ensuring performance standards are met.Resolve team issues, conflicts, and provide continuous feedback for...

  • Retail Operations Manager

    14 hours ago

    Alleppey, Kerala, India beBeeWarehouseOperations Full time ₹ 19,57,084 - ₹ 21,32,388

    Job OverviewWe are seeking an experienced leader to oversee the retail and last mile delivery functions. As a key member of our team, you will be responsible for managing the entire retail operation and warehouse operation, ensuring seamless coordination between the stores team and warehouse team.You will handle negotiations with third-party operators for...

  • IT Project Delivery Manager

    3 days ago

    Alleppey, Kerala, India beBeeProgrammeDelivery Full time ₹ 25,00,000 - ₹ 30,00,000

    Project Management role that requires overseeing IT project delivery. The ideal candidate will possess strong organizational skills and the ability to work effectively with various stakeholders.Key Responsibilities:Manage IT projects from initiation to completionDevelop strategies to improve project efficiencyCoordinate with stakeholders to ensure timely...

  • Operations Management Specialist

    1 week ago

    Alleppey, Kerala, India beBeefreight Full time ₹ 18,00,000 - ₹ 30,00,000

    Freight Forwarding Operations ManagerJob Overview:A Freight Forwarding Operations Manager oversees the operational functions of both Imports and Exports departments, ensuring timely and accurate delivery of cargo to customers. This role demands strong leadership and people management skills to motivate and manage teams effectively.Main...

  • Business Operations Manager

    3 days ago

    Alleppey, Kerala, India beBeeAccount Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Account Delivery Head Job DescriptionPlease apply only if you have experience in digital ad sales.As the Account Delivery Head, you will be responsible for managing the overall performance and governance of the Statements of Work (together with Vendor Account Manager). This includes:Managing day-to-day operations in accordance with requirements and SLAs set...

  • Logistics Operations Manager

    18 hours ago

    Alleppey, Kerala, India beBeeSupplyChain Full time ₹ 6,00,000 - ₹ 15,00,000

    Logistics Operations ManagerAs a key member of our logistics team, the Logistics Operations Manager is responsible for the smooth execution of day-to-day logistics operations. The role involves managing inventory levels, coordinating warehouse activities, and ensuring timely deliveries.Key Responsibilities:Execute logistics plans to meet delivery...

  • Operations Management Professional

    17 hours ago

    Alleppey, Kerala, India beBeeAnalysis Full time ₹ 6,00,000 - ₹ 10,00,000

    Operations Management RoleWe are seeking a skilled and experienced Operations Manager to join our organization. The successful candidate will be responsible for overseeing the day-to-day operations across warehouse, logistics, store movement, and vendor coordination.MIS & Reporting AnalysisThe ideal candidate will maintain and analyze daily, weekly, and...

  • Agile Delivery Manager

    3 days ago

    Alleppey, Kerala, India beBeeScrum Full time ₹ 15,72,500 - ₹ 21,47,000

    Technical Scrum Master RoleAs a key member of our organization, we are seeking a highly skilled Technical Scrum Master to oversee Agile delivery and technical product ownership. This hybrid role combines Scrum Master responsibilities with hands-on management of Azure DevOps governance and Monday.com platform integration.The ideal candidate will have strong...

  • Operations Risk Management Specialist

    1 day ago

    Alleppey, Kerala, India beBeeFinancialCrimeManager Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title: Financial Crime Operations ManagerThe role of a Financial Crime Operations Manager involves overseeing end-to-end financial crime backend operations, ensuring effective stakeholder management and team delivery. This includes understanding Anti-Money Laundering (AML) requirements, EU/UK, and international regulations.A key requirement for this...

  • Operations Manager

    3 days ago

    Alleppey, Kerala, India beBeeProject Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Job Overview:We are seeking an experienced Project Coordinator to oversee end-to-end project execution and ensure timely delivery.Key Responsibilities:Manage project deliverables, coordinating with cross-functional teams for alignment.Monitor progress, identify risks, and implement solutions to maintain quality standards.Collaborate with stakeholders to...