IT Service Delivery Professional

13 hours ago


Alleppey, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000
Senior IT Service Management Specialist

This is a professional role focused on overseeing the effective delivery of IT services to meet business objectives.

The ideal candidate will have extensive experience in IT service management and be able to provide hands-on training in various ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.

Key Responsibilities:

  • Designing and delivering structured training programs for fresh graduates in ITIL practices, service delivery models, and enterprise ITSM tools.
  • Mentoring and coaching new employees on incident, problem, change, release, and service request management.
  • Reviewing trainee work on ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guiding graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducting workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborating with leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Supporting the continual improvement of ITSM processes and ensuring alignment with organizational goals and industry standards.

This role requires strong expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools as well as excellent communication and interpersonal skills.



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