
Senior Learning Development Specialist
4 days ago
We are seeking a highly skilled Training Professional to lead impactful training programs across our organization. This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.
The successful candidate will be responsible for building relevant training materials, maintaining robust training reports and dashboards, and providing insights to leadership on team learning progress and areas for improvement.
- Key Responsibilities:
- New Hire Training
- Training Need Interventions (TNI)
- Product Knowledge & Supervisor Assessments
- Update Training (Process/Policy/Product Changes)
- Reporting & Documentation
- Building Training Materials
- Bachelor's degree in any discipline
- Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments
- Strong communication and facilitation skills
- Proficiency in MS Excel, PowerPoint, and LMS platforms
- Exposure to QA and performance improvement frameworks is a plus
- Desirable Skills
- Public speaking & facilitation
- Instructional design fundamentals
- Kirkpatrick model and 360° feedback evaluation
- Stakeholder collaboration
- Analytical thinking
- Coaching and feedback delivery
- Attention to detail in documentation and reporting
At our organization, we strive to create a work environment that values diversity, inclusivity, and employee well-being. We believe that our employees are our greatest asset, and we invest in their growth and development to achieve our shared goals.
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