EdTech Operations Specialist

7 days ago

Kurnool, Andhra Pradesh, India beBeeEscalations Full time ₹ 15,00,000 - ₹ 20,10,000
Job Description">

We are seeking a proactive and experienced professional with prior EdTech experience in B2C escalation handling to join our team. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and efficiency.

You will analyze root causes of issues, implement preventive measures, collaborate closely with sales, delivery, tech, and support teams to ensure fast resolution, maintain escalation metrics, generate reports, and present trends to leadership, build and maintain a knowledge base of common issues and best practices, monitor SLAs, and ensure adherence to resolution timelines, handle high-pressure situations with empathy, clarity, and professionalism, and improve internal SOPs to minimize future escalations.

Required Skills and Qualifications">
  • ">
  • 2–4 years of experience in call escalations in the EdTech industry.">
  • Strong communication and conflict-resolution skills.">
  • Ability to multitask and manage time effectively under pressure.">
  • Proficiency in tools like Excel, CRM platforms, and ticketing systems.">
  • Analytical mindset with a strong customer-first approach.">
  • Bachelor's Degree required; MBA or PGDM is a plus.">
Benefits">

Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience.

Working days: 6 Days a Week.

Job Location: Bangalore (Work from Office).

Others">

Experience working in a 6-day operational setup is a plus.

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