Business System Support Professional

3 days ago

Surat, Gujarat, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000
System Support Specialist

We are seeking a highly skilled and driven professional to support our bespoke applications.

This role sits at the heart of our business operations, providing critical support for our trading, operations, invoicing, credit, and legal systems.

Key Responsibilities:
  • Act as a front-line responder within the support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Escalate issues when required and collaborate with the Head of Application Support to ensure prompt and effective resolution.
System Expertise & Continuous Improvement:
  • Develop and maintain deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide consistent, high-quality daily support to users across multiple departments and locations.
  • Assist with User Acceptance Testing (UAT) for new system releases, ensuring readiness and user impact assessment.
Knowledge, Skills and Experience:
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.

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