Senior Business Systems Professional

1 day ago

Surat, Gujarat, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity

Our organization seeks a skilled Business Systems Specialist to join our Sales Operations team. As a key member of this team, you will be responsible for ensuring the accuracy and usability of our sales tools.

Career Advancement
  • This role plays a vital part in the timely and accurate resolution of support tickets, guaranteeing seamless system functionality.

Primary sales tools that require support include Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Impact on Our Organization
  • Assign, troubleshoot, and resolve tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and other sales tools.
  • Manage a fast-paced queue of support requests, prioritizing efficient task execution and customer satisfaction.
  • Triage Level 2 tickets, providing stakeholders with necessary information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service-Level Agreement (SLA) targets.
  • Resolve access and visibility issues.
  • Contribute to the documentation of best practices and usage.
  • Collaborate with internal/external customers and vendors, handling both technical and non-technical inquiries.
Qualifications and Requirements
  • A minimum of 8 years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certification.
  • Salesforce Administrator experience is highly desirable.
  • Excellent knowledge of navigating Salesforce landscape and terminology, focusing on data security and territory management.
  • Experience with sales processes and a sales environment is beneficial.
  • Hands-on experience in providing system and tools support to users.
  • Strong teamwork skills, with a service-oriented attitude and customer focus.
  • Effective time management skills.
  • Ability to thrive in a fast-paced environment.
  • Aggressive problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Familiarity with ServiceNow, Workbench, Dataloader, and SOQL is a plus.

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