Senior International Contact Center Director

1 week ago

Thiruvananthapuram, Kerala, India beBeeOperations Full time ₹ 8,00,000 - ₹ 14,00,000
Job Overview

Results-driven professional to lead an international contact center in US shift timings.

Key Responsibilities:

  • Lead and manage large groups of people with strong leadership skills.
  • Develop and implement client strategies to meet business goals and objectives.
  • Operate in dynamic environment with flexibility.
  • Manage site and operations management by escalating issues to multiple levels.
  • Collaborate with stakeholders to achieve business outcomes.

Requirements:

  • 10+ years of BPO/BPM background experience.
  • 1+ year of manager-level experience in Telecom Domain for international contact centers, US.
  • College degree in Business Management/Administration or equivalent combination of education and experience.
  • Strong verbal/written communication and facilitation skills.
  • Excellent interpersonal and customer relationship management skills.

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