Become a Key Player in Our Team's Success as a Training Development Specialist

9 hours ago

Tiruchi, Tamil Nadu, India beBeeDevelopment Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Training Development Specialist

Description:

We are seeking a skilled and experienced Training Development Specialist to join our team. In this role, you will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of our employees.

Key Responsibilities:
  • Conduct new hire training and soft skills / negotiation skill training
  • Develop and implement monthly cyclic activities including refresher training, update training, and PKT
  • Sensitize to training needs and understand learning requirements of different learning groups
  • Liaison with quality and operations teams to identify, screen, and execute process improvement plans
  • Ability to execute training tasks/assignment on short notice
  • Deliver and contribute towards process improvement
Performance Accountability:

You will take accountability for new hires' performance during the OJT period, including attrition.

Functional/Operational Responsibilities:
  • Monitor calls of each advisor every week, during OJT and provide immediate feedback to advisors in case of failed calls
  • Provide regular feedback to team members regarding the performance of the team and any issues that need escalation
  • Document feedback signed off by concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floor walkers amongst the team regularly
  • Conduct process refreshers and policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for the team
  • Share good calls & bad calls, creating product-level FAQs
  • Nominate hall of fame & hall of shame for OJT batch
  • Conduct buzz sessions for any updates and share new information with the team, including targets for the day
  • Check login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance
Preferred Skills:
  • Strong communication skills in English
Critical Competencies:
  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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