Customer Relationship Manager

1 day ago

Hyderabad, Telangana, India beBeeLuxury Full time ₹ 4,00,000 - ₹ 6,00,000

About Us

  • We are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance.
  • We blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.

Job Overview

  • We're seeking a proactive and detail-oriented individual to manage client relationships and ensure an exceptional experience for our luxury clientele.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.

Career Growth Opportunities

  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why Work with Us?

  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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